Shipping hours:  9am-5pm pacific Monday-Friday excluding federal holidays. 

USPS standard 3-6 day shipping: Once orders are dispatched, they are expected to arrive within 3-6 days.

USPS express 2-4 day shipping: Once orders are dispatched, they are expected to arrive within 2-4 days.

*Please note that due to payment processing times or dispatch times, shipping may take an additional 24-48 hours.

Researchem currently only ships to US domestic territories.

An automated email with tracking information will be sent upon dispatch. Please check all of your inboxes, including spam. If you still cannot locate your tracking information, contact us.

Alternatively, you can navigate to "My Account > Orders". From there, select "view your order" and your tracking information should be displayed.

All orders are held for one hour to allow for modification or cancellation. After this time, we cannot guarantee that we will intercept an order for cancellation. To request a cancellation, send us a message.

Entering the correct address is the customer's responsibility.

• "Payment Pending" orders can modified  by navigating to "My Account > Orders".
•  "Processing" orders can request an address change here.
• "Complete" orders may not have their addresses modified.

Unfortunately, some emails slip through the cracks. Please check all of your inboxes, including spam. If you still cannot locate your tracking information, please contact us.

Couriers can lose track of packages but that does not mean they are lost for good. It may turn up if we give it enough time. If a domestic package does not update for over 7 days please contact us.

If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when and to whom. If the courier claims the package was delivered correctly, please wait at least 7 days for the package to turn up. If it does not turn up please contact us.

Packages are late more than 25% of the time due to the courier. Once a parcel leaves our fulfillment center, USPS has full control of delivery times and there's nothing we can do about it unfortunately, and we cannot refund the shipping cost.

Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.
Please have photos of your PRODUCT + PACKAGING ready before you submit a claim with us.

• Missing Items: If an item is missing, please contact us immediately. Once verified we will ship the missing item(s).
• Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s).
• Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
• Defective Items: Claims of defect, including incorrect weight are taken very seriously. For incorrect weight claims please send us the make and model of your scale. Once adequately verified we will ship a replacement.

Refunds: All sales are final and non-refundable, with exceptions determined by Researchem, including but not limited to: items not yet shipped. In certain circumstances, non-monetary compensation may be offered.

 

Returns: Due to the nature of research compounds, all compounds must be safely disposed of once they are no longer in use and cannot be returned. This makes it impossible for us to recover any value and is considered a loss. It is the customer's responsibility to safely dispose of chemical waste in accordance with their local government regulations. Our products are delivered in three layers of protection, and we are not responsible for any damage to goods upon arrival.

 

If there are any errors on our end, we will correct them free of charge. However, if the error is not made on our end, such as lost, stolen or incorrect address, the customer is responsible for the shipping and handling fee and the $4.95 insurance fee. To prevent this, customers can choose our Advanced Shipping Insurance when prompted at checkout.